The Roles of Intermediaries in E-Government Diffusion and Adoption: A Case Study of Madinah City in Saudi Arabia
نویسندگان
چکیده
E-government diffusion and adoption is a global topic that concerns many developed and developing countries worldwide. However, global efforts to provide e-services to different stakeholders (citizens) differ from one country to another in terms of readiness, challenges, adoptions, and diffusions. These differences are due to the variation of technological, political, cultural, economic, and social differences. A numbers of studies on e-government have focused on the technological, economic, and political aspects of implementation while others have examined factors that influence citizens’ adoption of e-government services such as availability, accessibility, usability, and trust. This study will focus on the influence of intermediary roles played by a third party in helping diffusion and adoption of e-government. This chapter will use a case study approach to reflect the roles of intermediaries on e-government realms in the Kingdom of Saudi Arabia. The chapter will aim to address the research question, “What are the roles of an intermediary in adoption and diffusion of e-government services?” This study will explore the most salient factors that determine diffusion and adoption in Saudi Arabia and contribute to the literature on intermediary roles in an e-government context. This study will use a qualitative approach and interview key mangers in intermediary agencies and the officials responsible for e-government implementation in a Saudi context. The theoretical and practical implications of the findings will be discussed, offering recommendations and future research directions.
منابع مشابه
The Roles of Intermediaries in the Diffusion and Adoption of E-Government Services
Many developing countries are in the initial stages of implementing electronic government to improve public sector services and deliver them in an effective and efficient manner. Some cities of the Kingdom of Saudi Arabia are focusing on public sector transformation efforts to increase accessibility and availability of their services and to enhance services in civil administration. Madinah City...
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